Shipping policy

SHIPPING POLICY

Last Updated: October 1, 2026

Thank you for shopping with The Dark Style. We aim to process and deliver your order as efficiently as possible. Please review our shipping policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment has been successfully confirmed.

Processing time includes order verification, product preparation, quality inspection, packaging, and fulfillment.

For custom, personalized, made-to-order, or high-demand products, additional processing time may be required.

Business days do not include weekends or public holidays.

2. ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, estimated delivery times are:

United States: 5–10 business days
International Orders: 7–20 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on destination, carrier operations, customs processing, weather conditions, holidays, high order volumes, or other circumstances outside our reasonable control.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, The Dark Style may offer free shipping or promotional shipping rates. Any applicable conditions will be displayed on our website.

4. ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation containing tracking information after the order has been dispatched.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

Carrier tracking systems may occasionally experience delays in displaying shipment movement.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Full name
Street address
Apartment or unit number, if applicable
City, state, and ZIP/postal code
Country
Contact information

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may not be able to modify the shipping address.

The Dark Style is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

6. DELIVERY DELAYS

While we work to ensure timely delivery, occasional delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Customs inspections
Public holidays
High seasonal shipping volumes
Transportation disruptions
Incorrect or incomplete addresses

If your tracking information has not updated for an extended period, please contact us so we can assist with checking the shipment.

7. LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact us.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

Where appropriate, eligible lost-package cases may qualify for a replacement or refund after the carrier investigation is completed.

8. PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors.
Check with your building reception or mailroom, if applicable.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact The Dark Style and we will review the situation.

9. DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide:

Your order number
A description of the issue
Clear photos of the product
Clear photos of the packaging, where relevant

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

11. MULTIPLE PACKAGES

In some cases, an order containing multiple products may be shipped separately.

You may receive more than one package and more than one tracking number for the same order.

There is no need to be concerned if one item arrives before another when the order has been divided into multiple shipments.

12. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered production, fulfillment, or shipping.

13. CONTACT US

If you have questions about shipping or need assistance with an order, please contact us:

The Dark Style